We want you to love your order!

At Artist Paper Club, we stand behind the quality of our products. If something’s not right, we’re here to help.

✓ Faulty or Damaged Items

We’ll make it right – guaranteed.

If your order arrives damaged or has a manufacturing fault, we’ll replace it or provide a full refund.

What to do:

• Email us at artistpaperclub@outlook.com within 7 days of delivery
• Include your order number and photos of the damage/fault
• We’ll arrange replacement or refund within 2 business days

Shipping: We cover all costs for faulty or damaged items.

✓ Wrong Item Sent

Our mistake, our responsibility.

If we sent you the wrong item, we’ll fix it immediately at no cost to you.

What to do:

• Email us at artistpaperclub@outlook.com within 7 days of delivery
• Let us know what you ordered vs. what arrived
• We’ll arrange the correct item or a full refund

Shipping: We cover all return and replacement shipping costs.

✓ Change of Mind

We understand – sometimes things don’t work out as expected.

For unopened, unused items in original packaging, we can offer:

• Store credit for the full product value
• Exchange for a different product
• Refund to your original payment method (minus return shipping)

Requirements:

• Contact us within 14 days of delivery
• Items must be unused and in original packaging
• Original tags/labels still attached (where applicable)
• Return shipping costs are at your expense

Items we cannot accept for change of mind returns:

• Opened card packs or boxes
• Custom or personalised orders
• Items marked as clearance or final sale
• Digital gift cards (once redeemed)

What to do:

1. Email artistpaperclub@outlook.com with your order number
2. Let us know what you’d like to return and why
3. We’ll provide return instructions and address
4. Send items back securely (we recommend Australia Post with tracking)
5. Once we receive and inspect the items, we’ll process your refund/credit within 5 business days

🇦🇺 Your Australian Consumer Law Rights

Nothing in this policy limits or excludes your rights under Australian Consumer Law. You’re entitled to:

• A refund or replacement if goods are faulty, not as described, or don’t do what we said they would
• Compensation for damages and losses resulting from defective goods
• A repair, refund or replacement if goods fail to meet consumer guarantees

These rights apply regardless of our returns policy.

Questions?

Need help with a return?
Email: artistpaperclub@outlook.com
We typically respond within 24 hours on business days.

How long do refunds take?
Once we process your refund (within 5 business days of receiving returned items), it typically takes 3-7 business days to appear in your account, depending on your financial institution.

Can I return items bought on sale?
Yes! Sale items can be returned if they’re faulty. For change of mind, sale items marked as “final sale” or “clearance” cannot be returned, but all other sale items follow our standard returns policy.

What if I’ve lost my receipt?
No worries – we can look up your order in our system using your email address or order number.

Our Commitment to You

We’re a small Australian family business, and we genuinely care about your experience. If you’re not happy with something, please reach out – we’ll always do our best to make it right.

— Maya and the Artist Paper Club team

TIPS FOR SUCCESSFUL RETURNS

Pack items securely:
Use bubble wrap or protective packaging to prevent damage in transit.

Include a note:
Pop in a note with your order number, email address, and what you’d like (refund/exchange/store credit).

Get tracking:
We strongly recommend using tracked shipping for your protection.

Send to:
Artist Paper Club
PO Box 4379
Hawker, ACT, 2614